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Saturday Visitor Experience Assistant

Vacancy Reference cofe/TP/13922/2371

This Vacancy has been closed.

Number of Positions:
3
Contract Type:
Office Holder
Salary/Stipend:
£4,173 per annum pro rata (£20,865 per annum FTE)
Working Hours:
7 hours per week
Location:
London
Closing Date:
30/01/2020
Vacancy Category:
Accounting & Payroll
Business Unit:
Diocese of Bristol
Organizational Unit:
Cathedrals

Overview

We have exciting opportunities available to join our Visitor Experience Team and work under the world-famous dome of St Paul’s Cathedral, an iconic feature of the London skyline. We are currently seeking to employ Visitor Experience Assistants on a permanent, part time (7 hours per week on Saturdays).

Purpose of the Job

To ensure the delivery of the highest of standards of visitor experience by welcoming all visitors, providing appropriate access, information and assistance taking into account the individual visitor’s needs.

To ensure a seamless experience for the visitor by working across all areas of the Cathedral experience from initial welcoming at the Cathedral’s entrances to ticket selling and providing information and guidance throughout the visit.

Introduction

In these busy ‘front of house’ roles you will be responsible for providing an excellent welcome to all visitors to the Cathedral, and giving information and assistance for the benefit of their visit in a friendly and approachable manner. You will be based in positions across the whole Cathedral building, and therefore will be physically fit and capable of working on your feet daily with the ability to climb steps and work at heights in the cathedral’s indoor and outdoor galleries as part of the regular duties. Excellent customer service skills and fluency in both spoken and written English are essential, along with cash handling and computerised till system experience. A second language would be desirable.

Main Responsibilities

  • Delivers a confident, nuanced and informed welcome to all visitors at all times
  • Provides invigilation for Cathedral floor, Galleries, exterior approaches and entrances and sells tickets and merchandise
  • Operates ticket selling equipment and handles cash and vouchers in accordance with Cathedral procedures
  • Supports the security screening and bag checking function as operationally necessary
  • Provides interpretation incorporating varied aspects of the St. Paul’s Cathedral experience
  • Maintains awareness of surroundings with security in mind; communicating suspicious circumstances appropriately, responding to emergency situations and summoning help as required
  • Assisting in the evacuation / invacuation of the Cathedral in accordance with procedures
  • Escorting lost children in assisting them to be reunited with their groups/families in accordance with Cathedral procedures
  • Proactively manages crowding visitors and queues ensuring at all times that visitors remain informed and receive clear information
  • Delivers short tours & talks (bite-sized talks during briefings, potentially extended to a visitor offer)
  • Collects feedback and survey results from visitors
  • Opportunities to apply to train other team members, after appropriate training   

The Ideal Candidate

Essential

  • Excellent welcome and customer service skills, ideally gained in a visitor-facing role in a busy environment open to the public
  • A friendly, helpful disposition and the ability to deal appropriately with people in all walks of life
  • Good communication skills in English, written and spoken  
  • Experience in cash handling and computerised till operations; able to demonstrate efficiency and accuracy
  • Willingness to solve problems and in particular the ability to troubleshoot ticketing equipment issues
  • A calm disposition, team working skills and the robustness to deal with sometimes challenging situations
  • High standards of personal appearance and behaviour appropriate to a major place of worship
  • Physically fit and capable of working on feet daily with the ability to climb steps and walk the distances involved
  • Able to work at heights in the cathedral’s indoor and outdoor galleries and working outside in all weather, as part of the regular duties

Desirable

  • Advanced skills in a language other than English that has significant representation among visitors to the Cathedral

The successful candidate will be in sympathy with, and in their work support, the Christian aims and mission of St Paul’s Cathedral.

Applicants must have the right to work in the UK.

About us

St Paul’s draws together a very diverse set of activities, projections and aspirations.  It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise.  In addition to holding four services every day (five on Sundays), St Paul’s is open for sight-seeing six days a week, and in 2018 welcomed over 850,000 paying visitors.

Our Mission

St Paul’s Cathedral seeks to enable people in all their diversity to encounter the transforming presence of God in Jesus Christ.

Our Vision

  • St Paul’s is seen primarily as a living Christian Church
  • We will be a centre for welcome, worship and learning, and though our care and imagination, will inspire successive generations to engage with the richness of the Christian faith and its heritage.
  • Working with the Bishop and Diocese of London and the wider Church, we will be a spiritual focus for people across London, the nation and a broader international audience.
  • Our work will promote dignity and justice for everyone.

Our Values

Welcoming – we all offer a warm inclusive welcome to everyone: our colleagues, volunteers and each one of our visitors

Responsible –We are people of integrity, each responsible for part of the whole of the Cathedral’s work, looking after the Cathedral for the next generation

Engaging – we seek to engage everyone in our mission, at the Cathedral, within London and across the World.   

Nourishing – As a community we work together in a learning environment, aiming for the highest possible standards in everything we do whilst acknowledging that we cannot do everything;

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