St Paul's Cathedral - Casual Visitor Experience Assistant

Overview

We are looking for new Casual Visitor Experience Assistants to join the friendly Visitor Experience team, working on an 'as and when required' basis in the Cathedral. This is a fantastic opportunity to work behind the scenes of one of the most iconic buildings in the world, providing a world class 'welcome' to all who enter.

In return you’ll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral’s work, looking after St Paul’s for the next generation.

We’ll also make sure you have the training and management support to do a great job.

Introduction

To ensure the delivery of the highest of standards of visitor experience by welcoming visitors from across the world and providing appropriate access, information and assistance, whilst taking into account the individual visitor’s needs.

To ensure a seamless experience for the visitor by working across all areas of the Cathedral from initial welcoming at the Cathedral’s entrances to ticket selling and providing information and guidance throughout the visit.

Main Responsibilities

Delivering a confident and informed welcome to all visitors at all times;

 Operating ticket selling equipment and handling cash and vouchers in accordance with Cathedral procedures;

 Selling tickets and merchandise;

 Delivering short tours & talks;

 Providing invigilation of the Cathedral floor, galleries, exterior approaches and entrances; maintaining awareness of surroundings with security in mind; communicating suspicious circumstances appropriately, responding to emergency situations and summoning help as required;

 Assisting in the evacuation / invacuation of the Cathedral in line with Cathedral procedures;

 Escorting lost children & assisting them to be reunited with their groups/families in accordance with Cathedral procedures;

 Proactively managing crowding visitors and queues, ensuring at all times that visitors remain informed and receive clear information;

 Collecting feedback and survey results from visitors;

 Willing to train other team members, after appropriate training themselves

The Ideal Candidate

Essential

 A passion for working with the public is paramount with excellent customer service skills, ideally gained in a visitor-facing role in a busy environment

 A friendly, calm and helpful disposition and the ability to deal appropriately with a range of people

 Effective, confident and clear communication skills, both written and verbal

 Active listening

 Experience in cash handling and computerised till operations

 Ability to solve problems, in particular to troubleshoot ticketing equipment issues, or expedite issues where appropriate

 Accuracy

 Observant

 Honesty and integrity

 Pro-active and ability to work as a member of a team

 Able to work at heights and climb the steps of the cathedral’s indoor and outdoor galleries and work outside in all weather, as part of the regular duties

Desirable

 Advanced skills in a language other than English that has significant representation among visitors to the Cathedral

About us

St Paul’s is an equal opportunities employer and draws together a very diverse set of activities, projections and aspirations.

It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise.