Cathedral Constable

Overview

An opportunity has arisen for two Constable posts for Liverpool Cathedral.  You will report directly to the Head Constable/Sergeant and work within the Constable team. You will work 48 hours over 8 days on a rota to provide a first class 24/7 security service for the Cathedral and its surrounding buildings.  You will encounter many people who visit, worship, volunteer and work at the Cathedral and you will be expected to be a great ambassador.  

Introduction

The post holder will work collaboratively with the Sergeant and colleagues in order to provide an excellent welcome and security function for the Cathedral and surrounding properties that include: 27 properties within Lady Chapel and Cathedral Close; adjacent student accommodation at Dillistone and Patey Courts; St. James’ House and remote interface with visitors to private accommodation at Arch View Crescent.

As a member of the Constables team you are required to ensure that the department achieves its  organisational objectives relating to service standards for security across the precinct, planned income levels in the car park and provision of effective support to other departments across the cathedral to ensure that the whole organisation benefits from the departments work.

Main Responsibilities

KEY  RESPONISIBILITIES

• Working in partnership with the cathedral community, liaising with various departments and individuals ensuring services and special events are carried out in a peaceful environment free from public disruption.
• To be the first point of encounter and welcome for the many visitors to the Cathedral providing a level of polite and helpful customer service to all so that the organisation is recognised because of it.
• Ensure that all customer complaints directed at the service you provide are handled in a professional, calm and courteous manner. 
• Provide a visible presence to deter crime and reassure the cathedral community
• Conduct a minimum of four daily foot patrols per shift of the Cathedral, properties and grounds, dealing effectively with any incidents that arise.     
• Respond to calls and requests to assist at incidents.
• Diffuse potentially volatile situations with due regard for the safety of all involved
• Deal sensitively with bereaved and distressed members of the public or those seeking refuge.
• To discourage unwelcome visitors and if necessary escort them from the Cathedral and grounds.
• To effectively carry out all duties required of you in the Constables Lodge including:

• Monitoring CCTV equipment for the Cathedral and Archview Crescent 
• Dealing professionally and politely with customer telephone enquiries
• Operating the Cathedral alarm system
• Ensuring all visitors are signed in
• Maximising income from the Cathedral car park
• Raising the traffic barrier when requested
• Recording and dealing with lost or found property

GENERAL RESPONSIBILITIES

• Take direction on specific duties from senior colleagues both within the constable’s team and the wider cathedral community. 
• To act as key holder for all the premises within the Cathedral.
• To open the Cathedral each morning turning off alarms; turning on lighting and opening gates and doors in all public access areas.
• Within in the Cathedral car park you will ensure that:
• Pay and Display equipment remains fully operational at all times
• That all traffic entering Cathedral grounds is monitored
• The car park barrier is controlled only allowing staff, deliveries, permits and people on Cathedral business free admittance.
• To supervise and assist the movement of cash and other valuables in and around the Cathedral.  
• To be First Aid trained and to attend refresher training as required so that you are qualified to administer appropriate first aid according to the situation.
• To assist in emergency evacuation of the Cathedral if required

• The post holder will undertake other relevant duties and training as may be requested from time to time and commensurate with the role.

The Ideal Candidate

Essential requirements

English and Maths at grade C/Level 3 or above

• Excellent customer services skills
• Effective team working and working independently
• Ability to act with tolerance and restraint
• Ability to use sound judgement
• Ability to problem solve and work under own initiative 
• Excellent communication skills – both oral and written
• Excellent interpersonal skills
• Ability to display strong diplomacy and tact skills
• An appreciation of the diverse communities we serve
• Ability to deal professionally and courteously with people at all levels, responding positively to feedback
• Resilient and calm, particularly when under pressure
• Confident and assertive
• Professional and respectful to others
• Sympathy with the values and ethos of the Church of England
• Full understanding of hours of work and unsociable hours 

Safeguarding - This post is subject to the completion of a confidential self-declaration form and enhanced DBS clearance

Desirable requirements

• Previous experience of working within the armed forces, police or security industry
• Working within a community environment

About us

What we offer:

• A varied role with support to learn and to put your skills in to practice
• You will be a part of a friendly team with a shared sense of purpose
• 25 days annual leave
• Non-contributory pension scheme with generous employer contributions (additional voluntary contributions may be made)
• Employee Assistance Programme giving you 24-hour access to support for your health and wellbeing
• A supportive culture with core values of Integrity, Inclusivity, Dynamic and Excellence
• Employee discount in Cathedral shop and bistro

Free on-site parking, secure bike storage and easy access to public transport

Liverpool Diocese and Cathedral are committed to treating our whole community with dignity and respect. We desire to represent diverse identities within our community whether this be by race, culture, religion, sexual orientation, gender, disability or social background of each

Encounter Liverpool Cathedral

Liverpool Cathedral is a place of spiritual and cultural significance for the city and region of Liverpool. From its foundation in the early part of the 20^th century it has existed as community and building built by the people, for the people to the glory of God.

Liverpool Cathedral is more than an iconic Grade 1* listed building. It’s a vibrant, active place that the people of the city, regions and world encounter in many ways. So alongside those who come for person to ensure they fulfil their potential within a proactive, loving and caring environment. 

one of our daily worship services, people may encounter us for a gala dinner or a school trip. A tourist may visit us or we could be hosting an awards ceremony or graduations. People encounter us in many ways. But in each way, we hope they encounter a warm welcome and sense of God.

As part of their visit we believe everyone will encounter:

• Inspiring Christian worship

• A breathtaking experience

• A community committed to justice and mercy

• A safe, generous place in joy and sorrow

 • A dynamic community of staff and volunteers

                • A God who knows and loves you.

Working for Liverpool Cathedral will bring you into a community that seeks to make those encounters happen. You will be someone who can subscribe to, and live out, our values of excellence, dynamic, integrity and inclusive. You will have the benefits of working in a landmark building with colleagues who are serious about the work life balance with generous holiday allowances and access to an Employee Assistance Programme. We have a strong working partnership with the Diocese of Liverpool bringing extra support to our activities.

For more information about Liverpool Cathedral go to www.liverpoolcathedral.org.uk