St Paul's Cathedral - Visitor Operations Supervisor

Introduction

We are currently seeking a Visitor Operations Supervisor, to join our Visitor Engagement team in one of the most iconic buildings in the world, St Paul’s Cathedral.

In this role you will be responsible for leading a team of Visitor Experience Assistants in delivering a warm welcome and an excellent customer service experience to visitors. This role will focus on conducting, supporting and supervising the operational procedures of the Cathedral floor, roster scheduling and coaching and training team members. 

The successful applicant will have: 

•    a passion for visitor engagement and experience of delivering excellent customer experience

•    demonstrable experience of coaching and training staff 

•    excellent communication skills

•    good initiative and problem-solving skills

•    experience of producing, changing and coordinating rosters

The successful applicant will also be expected to share in St Paul’s Cathedral’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. In return you’ll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral’s work, looking after St Paul’s for the next generation. 

•    Our holiday allowance is or 33 days inclusive of bank holidays.

•    Our pension scheme allows for up to 7.5% employer contribution.

•    And as you might expect we have life assurance of four times basic salary and an employee assistance programme.

We're committed to creating and sustaining a diverse and inclusive workforce that represents our context and wider community. We're aware that those of United Kingdom Minority Ethnic / Global Majority Heritage, women, and disabled people are currently under-represented in our workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase our representation. 

Please note that the Cathedral is open 365 days per year, therefore, the rota includes weekend and bank holiday working. 

 Assessment day will take place on Monday 18th May 2026.